X
  • Time Slots
    For when you have multiple
    smaller issues or questions
  • Pey-Per-Incident
    For bug fixes ,investigations
    minor ,adjusmentsand much more
  • Annual Subscription
    Annual support plan with allotted
    TimeSlots and incidentsevery month
 

1 SLOT

$30
  • Expires in 1 Month

5 SLOTS

$125
  • Expires in 3 Months

10 SLOTS

$225
  • Expires in 6 Months
 

Qustions

 

1 Slot is considered as 30 min each.

An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.

Note: Incidents may not be used for Feature Requests or Custom Development

Annual subscription includes a maximum number of TimeSlots and Incidents that can be used every month. Unused TimeSlots and Incidents are not accumulated (i.e., not carried over to next month). Additional TimeSlots and Incidents can be purchased individually.

While our support team will make every effort to resolve your issue, we cannot guarantee to resolve all issues due to the diversity of our customers’ technical environment and configurations. Customers may request to close a case before it is resolved; however the chargeability is at the discretion of benvis.com

# STANDARD SUPPORT* PREMIUM SUPPORT
Helpdesk Response Time 2 Business Days† 1 Business Days
Documentation & Videos
How-To-Questions
Technical Issues
Bugfixes
Hotfixes  
Phone Support  
Remote Assistance  
Consultation  
Customization  
Developer Support  
  Request Support Request Support
 

1 INCIDENT

$100
  • Expires in 1 Month

5 INCIDENTS

$400
  • Expires in 3 Months

10 INCIDENTS

$750
  • Expires in 6 Months
 

Qustions

 

1 Slot is considered as 30 min each.

An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.

Note: Incidents may not be used for Feature Requests or Custom Development

Annual subscription includes a maximum number of TimeSlots and Incidents that can be used every month. Unused TimeSlots and Incidents are not accumulated (i.e., not carried over to next month). Additional TimeSlots and Incidents can be purchased individually.

While our support team will make every effort to resolve your issue, we cannot guarantee to resolve all issues due to the diversity of our customers’ technical environment and configurations. Customers may request to close a case before it is resolved; however the chargeability is at the discretion of benvis.com

# STANDARD SUPPORT* PREMIUM SUPPORT
Helpdesk Response Time 2 Business Days† 1 Business Days
Documentation & Videos
How-To-Questions
Technical Issues
Bugfixes
Hotfixes  
Phone Support  
Remote Assistance  
Consultation  
Customization  
Developer Support  
  Request Support Request Support

*Standard Support is included with your license †There is no guaranteed response time in Standard Support but we make every effort to respond within 2 business days.

 

BRONZE

$75PER MONTH*
  • 0 Incident / Month
  • 4 Slots / Month

SILVER

$225PER MONTH*
  • 1 Incident / Month
  • 4 Slots / Month

GOLD

$175PER MONTH*
  • 1 Incident / Month
  • 8 Slots / Month

PLATINUM

$549PER MONTH*
  • 2 Incidents / Month
  • 12 Slots / Month
 

Qustions

 

*Annual Subscription is billed annually.

1 Slot is considered as 30 min each.

An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.

Note:Incidents may not be used for Feature Requests or Custom Development

Annual subscription includes a maximum number of TimeSlots and Incidents that can be used every month. Unused TimeSlots and Incidents are not accumulated (i.e., not carried over to next month). Additional TimeSlots and Incidents can be purchased individually.

While our support team will make every effort to resolve your issue, we cannot guarantee to resolve all issues due to the diversity of our customers’ technical environment and configurations. Customers may request to close a case before it is resolved; however the chargeability is at the discretion of benvis.com

# STANDARD SUPPORT* PREMIUM SUPPORT
Helpdesk Response Time 2 Business Days† 1 Business Days
Documentation & Videos
How-To-Questions
Technical Issues
Bugfixes
Hotfixes  
Phone Support  
Remote Assistance  
Consultation  
Customization  
Developer Support  
  Request Support Request Support